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Toyota Connected Services FAQ.

Connected Services by Toyota offers an advanced suite of smart technologies designed to simplify your everyday life. Check out the most asked Connected Services by Toyota FAQ below. For more information on Connected Services by Toyota or for help on getting you connected, visit us at 787 Central Ave.

Frequently Asked Questions

General

What is Connected Services by Toyota?

Connected Services by Toyota offers an advanced suite of smart technologies designed to simplify your everyday life. To learn more, please visit toyota.ca/connected.

What models are equipped with Connected Services by Toyota?

Connected Services by Toyota is available on select 2020 and newer model year vehicles. To view availability by vehicle, visit toyota.ca/connected.

How is my vehicle's Connected Services software updated?

Updates to your vehicle's Connected Services by Toyota software are pushed directly to your vehicle where your vehicle is equipped with an Audio Plus or Premium system. When this occurs, you will see a notification on your vehicle's multimedia display. Follow the prompts to complete the update. Your personal data is not used.

Can I cancel my Connected Services subscription?

You may cancel your subscription at any time within Toyota App or by pressing the SOS button in your vehicle and speaking to an Agent.

Can I restart my Connected Services subscription?

You can restart your subscription at any time within Toyota App or by pressing the SOS button in your vehicle and speaking to an Agent.

When I have questions or concerns about the connected technology in my vehicle, who can I talk to?

Your Toyota Dealer may employ a Toyota Technology Expert (TTE). This person has received specialized training regarding Toyota's connected technology.

Is my mobile phone compatible with Connected Services by Toyota?

To check your device's compatibility with Connected Services, visit the Quick Links section of toyota.ca/connected.

My vehicle did not originally come with Connected Services by Toyota. Is it possible to have it installed?

No.

Are there videos that explain Connected Services by Toyota?

Yes. Visit the Toyota Canada Connected Services Owners page.

Enrollment

Who should enroll?

If your vehicle is equipped with Connected Services by Toyota and you wish to use Safety Connect, Destination Assist and Remote Connect, enrollment is required.

How do I enroll?

You can enroll for Connected Services by downloading and creating an account using Toyota App or by pressing the SOS button from within your vehicle. Your Toyota Dealer can also enroll you at your request.

Can I enroll online?

Enrollment online is only possible at your Toyota Dealer.

What documentation will I receive?

Post-enrollment, you will receive a welcome message via email that features a link to the Connected Services Terms of Use. Alternatively, you can visit https://www.toyota.ca/toyota/en/legal.

What is the cost to enroll?

There is no cost to enroll and no personal financial information is required at the time of enrollment.

How do I make changes to my Connected Services account?

Select changes can be made to your account within Toyota App or by pressing the SOS button from within your vehicle and speaking to an Agent.

Toyota App

What is Toyota App?

Toyota App is a smartphone app that connects you to everything Connected Services by Toyota has to offer. To learn more, visit toyota.ca/connected or click here.

What does Toyota App do?

With the app you can:

  •  Create & maintain your Toyota profile.
  •  Create & maintain your connected vehicle portfolio.
  •  Enroll for Connected Services.
  •  Designate your preferred servicing Dealer..
  •  Remotely command select vehicle functions.
  •  Confirm vehicle status.
  •  Receive Notifications, Alerts & Health Reports about and Recalls for your vehicle and more.

To learn more, visit toyota.ca/connected.

What mobile platforms are supported?

Toyota App supports iOS (Apple) and Android.

Is Toyota App free?

Yes.

How is the app updated?

The app is updated via Apple App Store or Google Play depending on the operating system of your personal device.

How do I setup the app?

Once you download the app, open it and set your region & language preferences. The app will then guide you through the steps to enroll. The app’s “Demo Mode”, accessed at the welcome screen, features a tutorial on this process.

Do I need to allow push notifications?

For certain features of the app to function, most notably Remote Connect, you need to allow push notifications (app-to-device).

How do I create my Connected Services account within the application?

Accounts can be created using your email address, mobile phone number or your Apple or Google account or Facebook social media account.

Is an email address mandatory?

Yes.

How do I verify my account?

Upon completion of the enrollment process within Toyota App, you will automatically receive a 6-digit verification code to your email or phone via SMS depending on how you logged in. Enter this code into the app when prompted.

I didn't receive the account verification, can I request a new one?

If the original code was transmitted via email, first check your Junk/Spam folder. You can request a new code within the application to be sent via email or SMS.

My Dealer enrolled me online when I took delivery of my vehicle, do I still need to download the app?

Yes. Once you download and open the app, sign in using the email you provided to your Dealer and complete the account verification process.

Can I use biometrics to login to the app?

Depending on the capabilities of your device, touch or face identification can be used.

How do I add a vehicle to the app?

Vehicles are added to the application using the Vehicle Identification Number (VIN). The VIN can be inputted manually or using the in-app text or barcode scan tool.

How many vehicles can I add within the app?

There is no limit to the number of vehicles you can add to the app.

Can I command multiple vehicles at once?

Only one vehicle at a time can be influenced using the app.

How do I switch between multiple vehicles within the app?

Go to ''My Garage'' (dashboard upper middle menu) and swipe at the vehicle picture to select your desired vehicle. When done, select ''Back''.

Can I add my Lexus to Toyota App?

Yes, provided it is a 2020 model year or newer vehicle with new-generation Enform featuring Enform Remote. Lexus App users can add Toyota vehicles equipped Connected Services by Toyota featuring Remote Connect.

Can I use the app in place of my Smart Key fob to operate my vehicle?

No.

Can multiple users access and use the app?

App access is limited to one account, and Toyota App can be used on multiple devices.

Can I customize the order or appearance of feature cards within the app?

Yes. Select the More Options menu of each card (three dots) and select ''Move this card'' or ''Hide this card''.

There is a mistake in my profile, how can I fix it?

If your account is already authorized, you can update select items of your profile within Toyota App. If the Dealer made a mistake with your email and you can’t access the app, please contact your Dealer.

I am encountering an error using the app. What should I do?

First make sure the operating system of your device and your version of Toyota App is up to. Should you continue to experience a concern, please provide us with feedback within the profile section of the app or call your Toyota Dealer.

Does Toyota App use my personal cellular data?

Yes, and all data costs associated with the use of Toyota App will be your responsibility.

Can I view my recent trips within the app and if so, how many trips are stored?

The Recent Trip feature stores your last 10 trips and is updated every 24 hours. To access past trips, at the dashboard screen, swipe at the Recent Trip featured card to the right.

Is Driver Score information shared with my insurance company?

Driving behaviour data and Driver's Score are not shared with any third party. For more information on this feature please consult the Driver Score information card within the app. For more information on how we protect your personal information, please visit toyota.ca/privacy.

If Toyota App contains my information and vehicle location, how is my privacy protected?

Protection of your information is of paramount importance to Toyota Canada. At the time of account creation, you will be prompted to agree to up to two privacy consents which you can access from within the app. Post account creation, the Legal Terms of Use and Privacy Notice pertaining to Connected Services by Toyota can be accessed from the app within the profile section. For more information on how we protect your personal information, please visit toyota.ca/privacy.

Remote Connect

What is Remote Connect?

Start the engine, lock or unlock the doors and more from your smartphone using the Toyota App. To learn more visit toyota.ca/connected or click here.

What are Remote Connect's capabilities?

Engine Start / Stop
Start and stop your engine from a distance—ideal for warming up or cooling down your vehicle before you get in.

Door Lock / Unlock
Lock and unlock vehicle doors from a distance to ease your way in, and ease your mind if you can’t remember their status.

Check Window & Moonroof Status
Depending on your vehicle, you can check to see if windows and moonroof are closed / open even when your vehicle is not in sight.

Last Parked Location
Allows you to quickly and easily find your vehicle in an uncovered parking lot.

Guest Driver Settings
Allows you to set conditions for Guest drivers of your vehicle. Conditions include: maximum speed, maximum kilometres, distance from a set location and more.When set conditions are violated, you will receive a notification on your device. Controlling the vehicle using the app is not possible.

What is the effective range of Remote Connect?

For Remote Connect to function, both your device and vehicle must be connected to a network with adequate signal strength.

How long does the engine run when using Remote Engine Start?

The engine runs for up to ten (10) minutes. Once this time expires, the engine will automatically stop. You can then use Remote Start again to run the engine for up to another ten (10) minutes, after which you must manually start the engine to use the function again.

Can I control the A/C remotely?

No, when you remotely start your engine, the climate control will default to the last setting. You cannot adjust this remotely, but if you have turned off the air and the outside temperature is extremely warm or cold (less than 5 degrees Celsius (41 degrees Fahrenheit) or greater than 30 degrees Celsius (86 degrees Fahrenheit)), the system will turn on and set the temperature to 25 degrees Celsius (77 degrees Fahrenheit).

If the outside temperature is less than 5 degrees Celsius (41 degrees Fahrenheit) the front and rear defrosters will turn on.

Can I use my key fob to start my vehicle?

Provided the Data Communication Module on your vehicle is active, your key fob can be used to remotely start / stop your vehicle's engine. To learn more click here.

My vehicle has a manual transmission, can I use Remote Connect?

App-based Remote Engine start / stop and short range key fob remote start / stop is not available on models with manual transmission.

I am encountering an error using Remote Connect. What should I do?

For Remote Connect to command the vehicle, the following pre-conditions must be in place:

  •  Vehicle in park
  •  Key fobs not inside or near vehicle
  •  Doors are closed and locked
  •  Vehicle security alarm is not triggered
  •  Trunk, hood and moonroof are closed
  •  Vehicle engine start push button is not depressed
  •  Foot brake is not being pressed
  •  Fuel level is above ¼ tank
  •  Vehicle is not ACC-On, not ignition on, or not already running Remote Start
  •  Ambient temperature is above approximately -30 degrees Celsius (-22 degrees Fahrenheit)

Should the error persist, contact your Toyota Dealer for further assistance.

Do I have to pay for Remote Connect?

For 1-year starting at the in-service date of the vehicle, Toyota Canada is pleased to offer you Remote Connect on a complimentary trial basis. At the end of this trial, service can be maintained via paid monthly subscription.

How much is the monthly subscription fee?

$9.95 CDN per month (plus taxes). Fees are billed directly each month to an authorized credit card.

When do you collect my financial information?

As the expiry of your complimentary trial period approaches, you will receive email correspondence from Toyota Canada detailing how to start a paid subscription. Should you elect to subscribe, it is then that you will be asked for your credit card information.

Will the fee change?

The renewal fee is subject to change without notice.

Service Connect

What is Service Connect?

Keep your Toyota in peak condition with access to warning light notifications and vehicle health reports. To learn more, visit toyota.ca/connected or click here.

What are the capabilities of Service Connect?

When it comes to maintaining your vehicle, you can be proactive and informed.

Vehicle Health Reports
Request monthly reports regarding current vehicle alerts and more.

Warning Lights
If a warning light appears on your dashboard, you will automatically be sent a notification in your Toyota App, on your vehicle’s touch screen display and in your next vehicle health report.

Maintenance Schedule (Coming Soon)
When you open the Toyota App, you can see how many kilometres you have left until your next recommended maintenance interval.

Can I book vehicle maintenance visits with my Dealer using the app?

Within the Vehicle Health feature of the app you can schedule vehicle maintenance by clicking-to-call your Preferred Servicing Dealer.

Do I have to pay for Service Connect?

For 10-years starting at the in-service date of the vehicle, Toyota Canada is pleased to offer you Service Connect on a complimentary trial basis.

How do I opt out of Service Connect?

At Toyota App setup, decline the Service Connect data consent.

Safety Connect

What is Safety Connect?

Safety Connect is a suite of 4 services that can provide you with emergency assistance. For more information, visit toyota.ca/connected for details.

When should I use the SOS button?

The SOS button should only be used for emergency situations and/or where you feel your personal security is at risk.

What emergency services are available?

Emergency services available to you may include one or all the following: Ambulance/Paramedics, Fire & Police. The SOS button can also be used for situations where you are witnessing an emergency but not directly involved such as a crime in progress or to assist a fellow motorist.

What do I do if my vehicle is stolen?

First, contact the police and file a stolen vehicle report and record the filing officer's name, badge number and report number. Next, call Dial and Call1‑888-TOYOTA8 and advise the Agent your vehicle is equipped with Safety Connect, that it has been stolen and you wish to invoke a search. Upon confirmation of your subscription and validation of the police information, vehicle locating activities will be initiated.

Who contacts me if my vehicle is located?

Should your vehicle be recovered, law enforcement will contact you and detail next steps.

Can the Response Centre monitor and/or speak to police activities pertaining to my stolen vehicle?

No.

What are the lights near the SOS button indicating?

  •  Green Light: Enform telematics are active.
  •  Green Light (flashing): Call is in progress to the Response Centre.
  •  Red Light: A technical concern exists. See your Toyota Dealer.

The light near my SOS button flashes red when I turn my vehicle on. Is something wrong?

This is normal and should be followed by the light turning green and ceasing flashing. Should the light remain red, please contact your Toyota Dealer.

I accidentally pressed the SOS button, what should I do?

First, attempt to cancel the call by pressing the SOS button again for 2 seconds. Should you reach a Response Centre Agent, simply state you pressed the button inadvertently and confirm that no emergency is taking place. The Agent will offer to terminate the call. Should you not verbally engage with the Agent, emergency response services may be dispatched to your location.

Does Safety Connect work in areas with poor or no cellular network?

Toyota partners with a cellular network provider whose roaming agreements provide comprehensive coverage of the United States of America and Canada. Service outages are rare and usually temporary. Should there be no cellular coverage at your location Safety Connect will be unavailable.

Does Safety Connect use my personal cellular data plan?

No.

If my Navigation System malfunctions, is my Safety Connect service compromised?

No as these systems are not interlinked. If you are experiencing issues with your embedded navigation system, see your Toyota Dealer.

Do I have to pay for Safety Connect?

For 1-year starting at the in-service date of the vehicle, Toyota Canada is pleased to offer you Safety Connect at no charge. At the end of this trial, service can be maintained via paid monthly subscription.

How much is the monthly subscription fee?

$9.95 CDN per month (plus taxes). Fees are billed directly each month to an authorized credit card.

When do you collect my financial information?

As the expiry of your complimentary trial period approaches, you will receive email correspondence from Toyota Canada detailing how to start a paid subscription. Should you elect to subscribe, it is then that you will be asked for your credit card information.

Will the fee change?

The renewal fee is subject to change without notice.

How do I cancel my subscription?

You can cancel your subscription at any time by pressing the SOS button from within your vehicle and speaking with a Response Centre Agent. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)

If Safety Connect can locate my vehicle, how is my privacy protected?

Protection of your information is of paramount importance to Toyota Canada. Your vehicle's location is shared only during the following circumstances: a) during an Automatic Collision Notification (ACN) call where it is visible to the Response Centre and to emergency responders b) during a Stolen Vehicle Locate (SVL) request where it is visible to the Response Centre and to law enforcement and c) during an Enhanced Roadside Assistance call. For more information, visit toyota.ca/privacy.

Destination Assist

What is Destination Assist?

Available on vehicles equipped with embedded navigation, Destination Assist connects you with a live Agent who can look up points-of-interest (POIs) and send these locations directly to your vehicle.

If my Navigation System malfunctions, will Destination Assist work?

While it should be possible to contact a Response Centre Agent, pushing POI data to your vehicle may not be available. If you are experiencing issues with your embedded navigation system, see your Toyota Dealer.

Should I use the SOS button to access Destination Assist?

No. The SOS button should only be used for emergency situations. To call Destination Assist, employ the Voice Recognition system on your vehicle and say Call Destination Assist or select Destination Assist within your navigation systems menu.

Does Destination Assist work in areas with poor or no cellular network?

Toyota partners with a cellular network provider whose roaming agreements provide comprehensive coverage of Canada and the United States of America. Service outages are rare and usually temporary. Should there be no cellular coverage at your location, Destination Assist will be unavailable.

Does Destination Assist use my personal cellular data plan?

No.

Do I have to pay for Destination Assist?

For 1-year starting at the in-service date of the vehicle, Toyota Canada is pleased to offer you Destination Assist at no charge. At the end of this trial, service can be maintained via paid monthly subscription.

How much is the monthly subscription fee?

$9.95 CDN per month (plus taxes). Fees are billed directly each month to an authorized credit card.

When do you collect my financial information?

As the expiry of your trial period approaches, you will receive email correspondence from Toyota Canada detailing how to start a paid subscription.

Will the fee change?

The renewal fee is subject to change without notice.

How do I cancel my subscription?

You can cancel your subscription at any time by calling Dial and Call1-800-290-4431 or by pressing the SOS from within your vehicle and speaking to an Agent. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)

If Destination Assist can locate my vehicle, how is my privacy protected?

Protection of your information is of paramount importance to Toyota Canada. Your vehicle's location is shared only when you initiate a Destination Assist call where it will be visible to the Response Centre and to Roadside Assistance Agents. For more information, please visit toyota.ca/privacy.

Connected Services by Toyota is available on select 2020 and newer vehicles.

Hours of Operation

  • Service
  • Sales
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Service

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  • Monday - Friday

    8:00am - 5:00pm

  • Saturday

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  • Sunday

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Sales

Sales

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    9:00am - 6:00pm

  • Friday

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  • Saturday

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Parts

Parts

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  • Saturday

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  • Sunday

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