Join the Wayne Toyota Team!

The Vehicle Sales Analyst plays an integral role in supporting the accounting department. The job encompasses posting vehicle sales and other daily responsibilities in support of the accounting department’s operations. The accuracy and efficiency of the work performed in this position is paramount.

The main responsibilities include:

• Responsible for ensuring vehicle sales records are complete and accurate.
• Record new and used vehicle sales into the Dealer Management System (“DMS”).
• Maintain a thorough understanding of vehicle sales types (retail, fleet, wholesale).
• Maintain a thorough understanding of vehicle financing (cash, finance, lease).
• Update and maintain dealer and customer records.
• Organize and file accounting department documents.
• Assist with the financial month end close by reviewing any discrepancies and resolving them under the direction of the Financial Controller.
• Other duties as assigned by the Financial Controller.

• Minimum 1 year of bookkeeping experience.
• Experience using Microsoft Office with an emphasis on Excel skills.
• Self starter who likes working independently.
• Inquisitive with proven problem solving skills.
• Proficiency with computer systems and office software.
• Experience in the automotive sales and service industry is an asset.
• Clean criminal background check.

Core Values:

• Accuracy & Attention to Detail- Maintains a high standard of precision in data entry, record keeping, and financial reporting.
• Integrity & Confidentiality- Handles sensitive customer, financial, and dealership information with professionalism, discretion, and honesty.
• Accountability- Takes ownership of responsibilities, follows through on commitments, and consistently delivers reliable results.
• Organization & Efficiency- Manages multiple priorities effectively while maintaining accurate records and meeting deadlines.
• Teamwork & Respect- Works proactively with minimal supervision, identifies issues, and seeks solutions.
• Independent Initiative- Works proactively with minimal supervision, identifies issues, and seeks solutions.
• Teamwork & Respect- Builds positive working relationships and collaborates effectively across departments.
• Continuous Learning & Improvement– Embraces training opportunities and seeks ways to improve processes, accuracy, and service quality.
• Problem Solving– Uses critical thinking and analytical skills to identify discrepancies, investigate issues, and support sound decision-making.
• Professionalism– Demonstrates reliability, punctuality, and a positive attitude while representing the dealership's values.

• Friendly, professional environment
• Training program designed by Toyota, a proven industry leader
• Employee pricing program
• Opportunities to advance within our dealership
• Group benefits plan
• Competitive compensation plan with monthly performance incentives
• Monthly car allowance

The service appointment coordinator is primarily responsible for booking service appointments through inbound and outbound activities in a professional and friendly manner.

The main responsibilities include:

General

• Maintain a high level of grooming, hygiene and dress consistent with the duties of the position. This may include the wearing of uniforms designated by management.
• Arrive at work, take breaks, and depart work at the times designated by management.
• Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership.
• Perform other duties as assigned by management.

Booking Inbound and Outbound Service Appointments

• Book service appointments from various inbound activities including but not limited to: phone calls, email, text messages and in person.
• Book service appointments through outbound activities including but not limited to contacting customers through: phone calls, email and text messages.
• Verify that the customer can be accommodated at the date and time requested.
• If the customer request cannot be accommodated, review the appointment schedule and offer the customer alternate dates and times.
• Ensure customer’s key contact information is verified and updated in the dealer management software.
• It is important to have the customer’s cell phone number. It is the most important piece of contact information and provides both the customer and the dealership with the easiest way of communicating with each other and adds efficiency to the service appointment confirmation process.
• Appointments booked per day on average must meet or exceed Industry standards.

Contact Customers for Appointment Confirmation

• Review the unconfirmed appointments in the service customer relationship management (CRM) software.
• Contact customers with unconfirmed appointments 7 days prior to the scheduled appointment date.
• Confirm appointment in the CRM.
• Offer customers alternate dates and times when the scheduled appointment is no longer convenient for the customer and reschedule the appointment in the CRM.
• The most important piece of contact information is the cell phone number. It provides both the customer and the dealership with the easiest way of communicating with each other and adds efficiency to the service appointment confirmation process.

• A minimum of 1 year of experience in customer service.
• Passionate about ensuring customers receive a professional and friendly customer experience.
• Excellent communication and organizational skills
• Confident in working with and learning new software
• Valid class G driver’s license with a clean drivers abstract
• Clean criminal background check

Core Values:

• Positive Attitude- friendly, caring, thoughtful; causes others to smile
• Trustworth- Honest, loyal & ethical
• Self Motivated- strong work ethic combined with a desire to continually improve
• Reliable- dependable and accountable for work done
• Team Player- working together daily to achieve our vision

• Friendly, professional environment
• Training program designed by Toyota, a proven industry leader
• Employee pricing program
• Group benefits plan
• Competitive compensation plan with monthly performance incentives
• Company events
• On-site parking

If you are the best-of-the-best in your industry then we would like to hear from you! Upscale food service/bartending, furniture & large appliance sales as well as electronic/technology sales are some of the industries that can have a strong head start in automotive. While average performers can expect to earn $60-90k per year, our team currently has a number of six figure earners on it!

As the #1 selling retail volume dealer in Northwestern Ontario for the past 2 years, Wayne Toyota continues to grow. We have been recognized by Toyota Canada for national excellence, reaching the top 25 in customer satisfaction for sales & service since 2021 as part of the President’s Club. With 247 dealers in Canada, this is something that we are truly proud of.

As a result, our Sales team is looking to expand. We are looking for a proven professional that is willing to pair their talents and abilities for high quality customer care and results in our industry leading environment. With a full line up of high quality vehicles to choose from, you will have the confidence to work side-by-side with our guests and help them find the perfect vehicle to meet their needs. If you have the personal drive to hustle and are willing to put in that extra effort, our team and this career might be the fit you are looking for.

The ideal Vehicle Product Advisor candidate will exhibit and/or be able to give examples of the following core values:

• Positive Attitude (friendly, caring, thoughtful; causes others to smile)
• Self Motivated (a strong work ethic combined with a desire to continually improve)
• Trustworthy (honest, loyal & ethical)
• Reliable (dependable and accountable for work done)
• Team Player (helpful with others, team before self)

The main responsibilities include:

• Leading our guests through the sales cycle utilizing the “Toyota Way”
• Continual learning and education (products & promotions)
• Meet or exceed monthly & quarterly sales & guest experience benchmarks
• Lead generation

• 1 year sale and/or marketing experience would be an asset but not required
• Degree or diploma in business a strong asset but not required
• Willingness to continually learn and improve skills
• Valid class G driver's license with no major convictions
• Clear criminal background check

• Friendly, professional environment
• Professional training program designed by Toyota, a proven industry leader
• Opportunities to advance within our dealership
• Opportunities to advance within our dealership
• Group benefits plan
• Competitive compensation plan with a guartanteed minimum
• Monthly car allowance
• Customer Service based incentives

Compensation: After completing our probationary period, average performers can expect to earn between $65 and $90k. This position is uncapped in earning potential and top performers can earn a six figure income.

Benefits:

• Extended health care
• Disability insurance (Short & Long-Term
• Dental care
• Life insurance

The Lot Attendant’s main goal is to ensure that the vehicles in the showroom and outside along with the exterior grounds are kept looking professional and organized at all times.

The main responsibilities include:

• The Lot Attendant’s main goal is to ensure that the vehicles in the showroom and outside along with the exterior grounds are kept looking professional and organized at all times.
• Ensure the showroom is filled with the proper vehicles
• Portering vehicles to various locations in the city for sublet work
• Any other duties that management needs

• Enjoys being outdoors
• Takes pride in an organized and clean environment (this would be noticeable in your home)
• Valid class G driver’s license with no major convictions - accident free is not required but an asset (driver’s abstract required)
• Willingness to continually learn and improve skills
• Clear criminal background check

Core Values:

• Positive Attitude Friendly, caring, thoughtful; causes others to smile
• Self Motivated A strong work ethic combined with a desire to continually improve
• Trustworthy Honest, loyal & ethical
• Reliable Dependable and accountable for work done
• Team Player Working together to achieve our vision

• Friendly, professional environment
• Training program designed by Toyota, a proven industry leader
• Employee pricing program
• Opportunities to advance within our dealership
• Group benefits plan

The ideal Vehicle Detailer candidate will exhibit and/or be able to give examples of the following core values:

• Positive Attitude Friendly, caring, thoughtful; causes others to smile
• Self Motivated A strong work ethic combined with a desire to continually improve
• Trustworthy Honest, loyal & ethical
• Reliable Dependable and accountable for work done
• Team Player Working together to achieve our vision

The main responsibilities include:

• New and pre-owned vehicle detailing. This includes washing, vacuuming, polishing and preparing vehicles for the dealership lot and client delivery
• Application and installation of vehicle protection products such as paint, fabric and rust
• Other duties as assigned

• Attention to detail
• Find automobiles and the automotive industry exciting
• Willingness to continually learn and improve skills
• Experience in detailing vehicles is an asset
• Valid class G driver's license with no major convictions (driver's abstract required)
• Clear criminal background check

• Friendly, professional environment
• Opportunities to advance within our dealership
• Group benefits plan
• Competitive compensation plan - hourly rate commensurate with experience

The Tire & Lube Technician is responsible for the actual servicing or repair of customers and dealership vehicles as assigned by Service Management or designated representative.

The ideal Vehicle Product Advisor candidate will exhibit and/or be able to give examples of the following core values:

• Positive Attitude (friendly, caring, thoughtful; causes others to smile)
• Self Motivated (a strong work ethic combined with a desire to continually improve)
• Trustworthy (honest, loyal & ethical)
• Reliable (dependable and accountable for work done)
• Team Player (working together daily to achieve our vision)

The main responsibilities include:

• Professionally service and/or repair vehicles assigned.
• Complete all work in accordance with the applicable safety requirements and published procedures.
• Meet or exceed monthly & quarterly sales & guest experience benchmarks
• Lead generation

• 1 year sale and/or marketing experience would be an asset but not required
• Degree or diploma in business a strong asset but not required
• Willingness to continually learn and improve skills
• Valid class G driver's license with no major convictions
• Clear criminal background check

• Friendly, professional environment
• Professional training program designed by Toyota, a proven industry leader
• Opportunities to advance within our dealership
• Opportunities to advance within our dealership
• Group benefits plan
• Competitive compensation plan with a guartanteed minimum
• Monthly car allowance
• Customer Service based incentives

Compensation: After completing our probationary period, average performers can expect to earn between $65 and $90k. This position is uncapped in earning potential and top performers can earn a six figure income.

Benefits:

• Extended health care
• Disability insurance (Short & Long-Term
• Dental care
• Life insurance

The Junior Service Advisor is one of the dealership’s front-line customer relations representatives. The job encompasses performance in customer service requests and concerns, achieving service sales objectives and accurately completing administrative duties in a timely manner.

The main responsibilities include:

• Promptly meet and greet service customers in a friendly and courteous manner and make every reasonable effort to make the entire service experience as pleasant as possible
• Sell only appropriate maintenance services and repairs related to the customer’s vehicle and as directed by the customer
• Ensure accuracy of customer information on file as well as accuracy of information regarding the concern, cause and correction on the repair order
• Listen to the customer’s reasons for bringing their vehicle to the service department
• Provide accurate quotes for all services and repairs recommended when additional needed repairs are found during the repair process
• Continual learning and education
• Meet or exceed key performance indicators for the position

• A minimum of 1 year experience as a Service Advisor/Service Writer or a minimum of 3 years experience as a Parts Advisor at a dealership
• Passion for providing an outstanding customer experience
• Strong verbal and written communication and organizational skills
• Valid class G driver’s license with no major convictions
• Enjoy multi-tasking in a fast-paced environment
• Comfortable with a computer-based scheduling environment and easily learn new software
• Willingness to continually learn and improve skills
• Ability to work Saturdays as part of regular schedule

Core Values:

• Positive Attitude Friendly, caring, thoughtful; causes others to smile
• Self Motivated A strong work ethic combined with a desire to continually improve
• Trustworthy Honest, loyal & ethical
• Reliable Dependable and accountable for work done
• Team Player Working together to achieve our vision

• Friendly, professional environment
• Training program designed by Toyota, a proven industry leader
• Employee pricing program
• Opportunities to advance within our dealership
• Group benefits plan
• Competitive compensation plan with monthly performance incentives
• Monthly car allowance

Wayne Toyota is looking to add to our current finance team to help support our growing dealership. The Financial Services Advisor (also known as a Business or F&I Manager) is responsible for all the sales contracts, financing of deals, sale of aftermarket products, such as extended warranty, insurance, accessories, etc. The individual in this position must be knowledgeable in the areas of vehicle leasing and financing; as well as the completion of the appropriate contracts and have knowledge of credit risk management.

The main responsibilities include:

• Confidently explain all finance and protection products to our customers and team members, building value through education and trust
• Ensure compliance and accuracy in all financial documentation
• Collaborate closely with the sales and leadership team to consistently meet and/or exceed dealership targets
• Submits financing deals accurately and fairly through financial sources to secure approval
• Work with a variety of software programs during customer interactions and with a variety of business partners
• Ability to critically think through challenging situations with a positive attitude and bring them to completion
• Represent Wayne Toyota with integrity and a commitment to delivering an exceptional customer experience

• Proven experience as a Business Manager, Finance Manager, or similar role in the automotive industry or sales industry
• Passion for providing an outstanding customer experience
• Strong knowledge of finance, insurance and dealership operations
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment and handle multiple tasks
• Strong organizational and problem-solving skills
• High level of integrity and professionalism
• Ability to work Saturdays as part of regular schedule
• Valid OMVIC Certification (or willingness to get one)
• Valid Ontario Driver’s License
• Provide a criminal background check and driver’s abstract

Core Values:

• Positive Attitude Friendly, caring, thoughtful; causes others to smile
• Self Motivated A strong work ethic combined with a desire to continually improve
• Trustworthy Honest, loyal & ethical
• Reliable Dependable and accountable for work done
• Team Player Working together to achieve our vision

• Friendly, professional environment
• Training program designed by Toyota, a proven industry leader
• Employee pricing program
• Opportunities to advance within our dealership
• Group benefits plan
• Competitive compensation plan with monthly performance incentives
• Monthly car allowance