Join the Wayne Toyota Team!

Do you have a passion for providing customers with an experience that goes beyond meeting the basic requirements, enjoy solving customer concerns and have a track record to prove it? If you can confidently answer yes to these questions, you are the person we are looking for.

The Customer Service Representative is responsible for providing a professional, friendly, and positive experience for customers throughout their interactions with Wayne Toyota. This position provides flexible customer service across fixed operations, with an emphasis on service appointment coordination and service advisory work, based on operational needs.

General responsibilities include:

• Maintain a high level of grooming, hygiene and dress consistent with the duties of the position. This may include wearing uniforms designated by management.
• Acts as a key holder and is responsible for opening and/or closing the Service Department as required. This includes securing the service drive and ensuring all closing procedures are completed.
• Assist management with escalated customer service concerns by providing feedback and solutions to resolve underlying dealership issues.
• Provide a professional, friendly and welcoming experience to all customers.
• Respond to customer inquiries and requests in person, by telephone, email and text message.
• Maintain accurate customer information and documentation in dealership systems.
• Provide flexible coverage and support across the dealership as operationally required.
• Support dealership administrative duties as required, including data entry, filing, customer information updates and other related tasks.
• Perform other duties as assigned by management.

Service Appointment Coordination

• Book service appointments through inbound activities including phone calls, email, text messages and in-person requests.
• Conduct outbound appointment booking activities through phone calls, email and text messages.
• Verify and update customer contact information in the dealership management and CRM systems.
• Support appointment volume and customer-contact objectives established by management.

Service Advisor

• Perform service guest check-in, customer inquiries, concerns and service requests.
• Listen to customer needs and assist with appropriate service, repair and maintenance recommendations within the scope of the position.
• Assist with vehicle walk-arounds, documenting existing damage and identifying areas requiring attention.
• Explain applicable maintenance services and provide accurate service and repair quotes as directed by the service department.
• Competent in the presentation and sale of recommended maintenance and repair services based on customer needs.
• Provide follow-up regarding appointments, service recommendations, vehicle status and concerns.

• Minimum 2 years of customer service experience
• Valid G class drivers licence
• Previous experience in a service, reception, appointment coordination or customer-facing automotive role is considered an asset.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• Comfortable handling customer concerns and resolving or escalating issues appropriately.
• Confident working with and learning new computer software and dealership management systems.
• Ability to work independently while also supporting multiple departments and team members.
• Ability to adapt to changing priorities and provide coverage where operationally required.

Core Values:

• Positive Attitude Friendly, caring, thoughtful; causes others to smile
• Self Motivated A strong work ethic combined with a desire to continually improve
• Trustworthy Honest, loyal & ethical
• Reliable Dependable and accountable for work done
• Team Player Working together to achieve our vision

• Friendly, professional environment
• Training program designed by Toyota, a proven industry leader
• Employee pricing program
• Group benefits plan
• Company events
• On-Site parking

The Tire & Lube Technician is responsible for the actual servicing or repair of customers and dealership vehicles as assigned by Service Management or designated representative.

The main responsibilities include:

• Diagnose, service, and repair vehicles according to manufacturer specifications and dealership standards.
• Complete all repairs safely, accurately, and efficiently while following established procedures.
• Document completed work and identify any additional repairs or maintenance required.
• Perform quality control checks, including pre- and post-repair inspections and test drives.
• Maintain a clean and professional work environment and ensure customer vehicles are returned in excellent condition.
• Safely handle and dispose of automotive fluids, chemicals, and other materials.
• Communicate additional repair needs clearly with Service Advisors and utilize dealership systems to manage repair orders.
• Maintain required tools and equipment and use specialty tools as directed.
• Participate in ongoing technical training, service bulletins, and manufacturer training programs.
• Follow all dealership safety, uniform, attendance, and operational standards.
• Perform other duties as assigned by Service Management.

• Some mechanical aptitude is necessary
• Ownership of basic automotive tools required to do the job
• Valid class G driver’s license with no major convictions
• Clear criminal background check
• Willingness to continually learn and improve mechanical skills

Core Values:

• Positive Attitude Friendly, caring, thoughtful; causes others to smile
• Self Motivated A strong work ethic combined with a desire to continually improve
• Trustworthy Honest, loyal & ethical
• Reliable Dependable and accountable for work done
• Team Player Working together to achieve our vision

• Friendly, professional environment
• Opportunities to advance within our dealership
• On-site parking
• Store discount

The Vehicle Detailer plays an integral role in supporting the detail department and customer Toyota Touch experience. The job encompasses handling all aspects of reconditioning pre-owned vehicles and preparing all vehicles for delivery to our customers.

The main responsibilities include:

• New and pre-owned vehicle detailing. This includes washing, vacuuming, polishing and preparing vehicles for the dealership lot and client delivery
• Application and installation of vehicle protection products such as paint, fabric and rust
• Other duties as assigned

• Valid class G driver’s license with no major convictions (driver’s abstract required)
• Clear criminal background check
• Attention to detail
• Find automobiles and the automotive industry exciting
• Willingness to continually learn and improve skills
• Experience in detailing vehicles is an asset

Core Values:

• Positive Attitude Friendly, caring, thoughtful; causes others to smile
• Self Motivated A strong work ethic combined with a desire to continually improve
• Trustworthy Honest, loyal & ethical
• Reliable Dependable and accountable for work done
• Team Player Working together to achieve our vision

• Friendly, professional environment
• Opportunities to advance within our dealership
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Store discount

The Parts Advisor is the Dealership’s parts sales representative. The job encompasses supplying the required parts and accessories to guests, wholesale clients and technicians, receiving and storing parts, and the accurate performance of designated administrative duties.

The main responsibilities include:

• Provide friendly, knowledgeable service to retail, wholesale, and internal customers while identifying parts needs and provide accurate pricing and availability.
• Order, receive, stock, and maintain parts inventory while identifying and reporting discrepancies or damaged shipments.
• Accurately pick and prepare parts for technicians, service orders, and wholesale customers.
• Process parts invoices, maintain customer and special-order records, track outstanding orders, and document lost sales.
• Work closely with Parts, Service, and Sales teams to communicate parts availability, special orders, backorders, and product applicability.
• Complete regular cycle counts, assist with year-end inventory, and maintain accurate inventory records.
• Participate in required training and stay current with relevant parts, service, and technical information.
• Maintain a professional appearance and work environment while following all dealership safety, operational, and customer service standards.

• Minimum 1 year of experience in an automotive dealership parts environment
• College diploma or equivalent in a related discipline
• Strong organizational skills
• Valid class G driver’s license with a clean drivers abstract
• Clean criminal background check
• Self-motivated with the ability to work effectively under minimal supervision.

Core Values:

• Positive Attitude- friendly, caring, thoughtful; causes others to smile
• Trustworthy- Honest, loyal & ethical
• Self Motivated- strong work ethic combined with a desire to continually improve
• Reliable- dependable and accountable for work done
• Team Player- working together daily to achieve our vision

• Friendly, professional environment
• Opportunities to advance within our dealership
• Disability Insurance
• Extended health care
• Dental care
• Life insurance
• Employee assistance program
• On-Site Parking
• Store discount